CUSTOMIXLegal
Terms of Service
These terms apply when you install and use the Customix app on your Shopify store. By installing it, you agree to them.
1. The service
Customix adds product personalization to Shopify stores: personalization forms, live preview, file uploads, rule-based surcharges and print-ready production output. We continue to develop the app and may add or change features.
2. Your account and responsibilities
- You need an active Shopify store to use the app.
- You are responsible for your store’s content, the products you sell and your obligations to your own customers.
- You are responsible for the lawfulness of anything produced through personalization.
3. Acceptable use
You may not use the app to:
- Produce content that infringes copyright, trademarks or other intellectual property rights
- Produce unlawful, hateful or deceptive content
- Overload the service, bypass its security controls, or reverse engineer it
4. Shopper-uploaded content
Images and documents uploaded by your customers remain theirs. We process them solely so that you can fulfil the order. Where an upload may infringe someone’s rights, reviewing and if necessary rejecting that order is your responsibility as the merchant.
5. Fees
- Plans are billed monthly at a flat rate. There is no per-order fee and no revenue share.
- Charges are collected through Shopify’s billing system and appear on your Shopify invoice.
- Upgrades take effect immediately. If you cancel, you keep access until the end of the current billing period.
- Refunds follow Shopify’s policy. We give notice before any price change.
Current prices: the pricing page.
6. Plan limits
Plans limit the number of unique products you assign a personalization form to. When you reach the limit your existing products keep working — you simply cannot add another until you upgrade. Downgrading does not delete your data.
7. Availability
We aim to keep the service running continuously, but interruptions can happen through maintenance, updates or factors outside our control (Shopify, hosting providers and similar). We do not guarantee uninterrupted access.
8. Limitation of liability
The app is provided “as is”. To the fullest extent permitted by law, we are not liable for lost profits, lost data or indirect damages. In any case our total liability is limited to the amount you paid us in the twelve months before the claim arose.
Keeping your own backups is your responsibility; production records and customer files can be exported from the app.
9. Termination
You can uninstall the app at any time. After uninstall, all data belonging to your store is deleted — see the Privacy Policy. We may suspend or terminate the service if these terms are breached.
10. Changes
If these terms change, the date at the top is updated. We notify merchants in-app about material changes.
11. Contact
Questions: info@34devs.com